EXAM QUESTIONS FOR EXIN SIAMP IN PDF FORMAT

Exam Questions for EXIN SIAMP in PDF Format

Exam Questions for EXIN SIAMP in PDF Format

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EXIN SIAMP Exam Syllabus Topics:

TopicDetails
Topic 1
  • Run and Improve: In this part, candidates are tested for their ability to operate the SIAM framework. It also covers improving monitoring the performance and making sure that necessary adjustments are made.
Topic 2
  • Discovery and Strategy: In this section, the focus is given to identifying service integration needs and designing the SIAM model.
Topic 3
  • Plan and Build: This section of the exam focuses on defining roles, responsibilities, processes, and technologies for SIAM adoption and deployment.
Topic 4
  • Implement: In this section, the focus is given to using the SIAM framework in action and establishing governance.
Topic 5
  • SIAM Practices Across the Stages: In this section of the exam, the focus is given to the application of core practices throughout the whole lifecycle.

EXIN SIAM Professional Exam Sample Questions (Q45-Q50):

NEW QUESTION # 45
The CEO has asked the IT Director to create a SIAM strategy for ZYX that aligns with the mandate for change and the corporate strategy The CEO wants it as soon as possible.
What should the IT Director do?

  • A. Design a new SIAM strategy ignoring the report from SIAMRUS
  • B. Adopt the SIAM strategy proposed by SIAMRUS for ZYXUK
  • C. Adopt the SIAM strategy proposed by SIAMRUS for ZYX
  • D. Design a new SIAM strategy using the report from SIAMRUS as input

Answer: D


NEW QUESTION # 46
ZYX has used a phased approach for implementing the SIAM model
- ZYXS is the service integrator and provides the service desk for the SIAM ecosystem
- NETSCO had all network services transitioned to them
- OUTSCO has been selected to provide hosting services
The next phase is to transition all services currently hosted by ZYXS and ZYXD to OUTSCO Due to time pressures, it has not been possible to test how the services will perform after transition.
The ZYX CEO is concerned about the risks to the services and the ability of ZYX to be able to carry out its business activities She wishes that an early life support (ELS) function is implemented What approach should be taken to resolve incidents and problems caused by the transition of services?

  • A. Set up a short-term function with staff from BANKSCO, ZYXS. ZYXD: ZYXG. NET$CO and OUTSCO
  • B. Establish a data room containing all information about the services so that facts and data can be quickly checked
  • C. Complete the transition over a weekend when the number of people using the services will be low
  • D. Ensure that the ZYXS service desk is fully briefed and ready to handle any increase in call and incident volumes

Answer: A

Explanation:
Early Life Support (ELS): ELS involves providing additional support during the initial period after a transition to ensure stability and address any issues promptly.
Comprehensive Coverage: Setting up a short-term function with staff from all involved parties ensures comprehensive coverage and expertise in resolving incidents and problems caused by the transition.
Collaboration: Including staff from various service providers and internal teams fosters collaboration and knowledge sharing, essential for quick problem resolution.
Risk Mitigation: This approach directly addresses the CEO's concerns about risks to services and business activities by ensuring that experienced staff are available to handle issues as they arise.
Service Desk Preparation: While ensuring the service desk is ready to handle increased volumes is important, it alone is insufficient without dedicated resources to address specific transition-related issues.
Data Room: Establishing a data room is beneficial for information access but does not provide the necessary hands-on support required during the transition.
Reference:
SIAM Foundation Body of Knowledge (BoK), Chapter on Transition Planning and Support SIAM Professional Body of Knowledge (BoK), Early Life Support Sections


NEW QUESTION # 47
ZYXS has been selected as the service integrator. The ZYXS Service Management and Service Desk Lead is the process owner of the change management process. Service providers are allowed to develop their own procedures. The IT Director has asked for a metric for the change management process that aligns with the SIAM principles of measurement Which is the best metric?

  • A. Number of normal changes not recorded by the service provider
  • B. Percentage of approved changes achieving the stated outcomes
  • C. Amount of changes not submitted to the CAT on-time
  • D. Consistent achievement of high-quality service provider changes

Answer: B

Explanation:
SIAM Principles of Measurement: Metrics in a SIAM environment should focus on outcomes, continuous improvement, and the overall effectiveness of processes across the ecosystem.
Outcome-Based Measurement: The percentage of approved changes achieving the stated outcomes directly reflects the effectiveness of the change management process. It measures whether changes deliver the intended benefits without adverse effects.
Comparison of Metrics:
Amount of changes not submitted to the CAB on-time focuses on process adherence but not on the effectiveness of changes.
Consistent achievement of high-quality service provider changes is important but needs a more specific metric to quantify quality.
Number of normal changes not recorded by the service provider indicates compliance issues but not process effectiveness.
Alignment with SIAM Goals: The chosen metric should align with SIAM's goals of integrated service management and continuous improvement by providing actionable insights into the effectiveness of change management.
Continuous Improvement: Measuring the percentage of changes achieving the stated outcomes helps identify areas for improvement in the change management process and aligns with SIAM's focus on delivering value through effective service management.
Reference:
SIAM Foundation Body of Knowledge (BoK), Chapter on Performance Management and Measurement SIAM Professional Body of Knowledge (BoK), Change Management Sections


NEW QUESTION # 48
Project NEWGEN is in the Discovery and Strategy stage. SIAMRUS is assisting ZYX with the design of the SIAM model ZYX has decided to use OUTSCO as an external service integrator but they have not yet been appointed.
The CIO is concerned that the retained capabilities might not have the necessary capability to perform their new role in the SIAM model What is the best course of action?

  • A. -Ask staff to apply for a new role with the service providers in the new SIAM ecosystem O . Create customized role profiles for all parties in the new SIAM ecosystem a. Determine which staff has the right capabilities for their new role
  • B. Ask the service integrator after they are appointed to create customized role profiles.
    a. Ask staff to apply for a new role with the service integrator in the new SIAM ecosystem
  • C. . Have the staff do assessments based on generic role profiles from a framework - Fire those staff from the original organization that are lacking SIAM skills
  • D. Create a framework for generic role profiles for the retained capabilities

Answer: A

Explanation:
Context and Issue Identification:
The CIO is concerned about the retained capabilities' ability to perform their new roles in the SIAM model designed by SIAMRUS.
OUTSCO has been selected as the external service integrator but not yet appointed.
Customized Role Profiles:
Creating customized role profiles for all parties involved ensures that each role is clearly defined with specific responsibilities, skills, and competencies required.
This approach allows for a tailored fit to the organization's unique needs and the specific requirements of the SIAM model.
Assessment of Capabilities:
Determining which staff have the right capabilities for their new roles ensures that the right people are placed in the right positions.
This process involves assessing the current skills and competencies of staff and matching them to the new role profiles.
Avoiding Generic Solutions:
Using generic role profiles may not address the specific needs and context of the organization and its SIAM ecosystem.
Customized profiles provide a better alignment with the strategic goals and operational requirements.
Reference:
SIAM Professional Body of Knowledge (BoK), Chapter on Roles and Responsibilities ITIL 4: Create, Deliver and Support (CDS), Section on Workforce and Talent Management


NEW QUESTION # 49
The ZYX Board of Directors decided that the proposal from SIAMRUS for ZYXUK was not suitable to be used for the whole of the group, and asked the ZYXS IT Director to lead the creation of a new SIAM strategy.
This new SIAM strategy has now been approved by the NEWGEN Executive Steering Board.
What is the best approach to ensure that the ZYXUK Management Board supports the implementation of this SIAM Strategy?

  • A. Delay the implementation of the strategy until the ZYXUK Management Board has formally approved it
  • B. Ensure that each ZYXUK Management Board member is teamed with a member of the strategy team they know
  • C. Ensure that the ZYXUK stakeholders understand how their perspective has been considered within the strategy
  • D. Provide financial incentives to buy into the strategy for ZYXUK stakeholders who are not yet convinced

Answer: C

Explanation:
* Stakeholder Engagement:Successful implementation of the SIAM strategy requires buy-in from all key stakeholders, including the ZYXUK Management Board.
* Perspective Consideration:Demonstrating that the perspectives and concerns of ZYXUK stakeholders have been considered helps in gaining their support. It shows that the strategy is tailored to address their specific needs and challenges.
* Communication Strategy:Clear and transparent communication about how stakeholder feedback has been incorporated can alleviate concerns and build trust.
* Alternative Approaches:
* Delaying implementation (Option A) can stall progress and may not address underlying concerns.
* Teaming board members with strategy team members they know (Option B) might help but does not ensure understanding and buy-in at a strategic level.
* Financial incentives (Option D) may be seen as coercive and can undermine genuine commitment to the strategy.
* Conclusion:Ensuring stakeholders understand how their input has shaped the strategy is the most effective approach to securing their support and facilitating smooth implementation.
References:
* SIAM Foundation Body of Knowledge (BoK), Chapter on Stakeholder Engagement and Management
* SIAM Professional Body of Knowledge (BoK), Strategic Alignment Sections


NEW QUESTION # 50
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